FAQs • McPherson, KS • CivicEngage

Who do I contact with a concern about a railroad track issue in McPherson?: The City of McPherson is not responsible for the maintenance or repair of railroad tracks. There are two railroad lines going through the city, Union Pacific Railroad and K & O Railroad, and all concerns and complaints should be directed to them.
You may also contact the Department of Public Works at 620-245-2545, and we will relay your concerns and complaints to the correct railroad company.

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Public Works

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1. I have a concern about my electricity, electrical lines, or my electric bill - whom should I contact?: Inquiries should be directed to:
The Board of Public Utilities
401 West Kansas
McPherson, KS 67460
Phone: 620-245-2515

2. I have a drainage issue on my land - whom should I contact?: Drainage issues can be the result of one or a combination of several factors. Drainage issues must be reviewed by the City Engineer on a case by case basis. Please contact the Engineering Department at 620-245-2545.

3. How do I report a pothole?: To report potholes, please contact the Department of Public Works at 620-245-2545. Read more about potholes on the following page: Pothole Repairs

4. What do I do if my residential sewer backs up?: The City of McPherson is responsible for providing reliable sanitary sewer service to all residents. If you have a problem with your sanitary sewer system, it could be in your own lateral system or in the city’s sewer main. If you suspect the problem is in the city’s main, please contact us. You will not be charged by the city to investigate where the problem is coming from. This is a service you are entitled to as a resident of the City of McPherson.
To review how to report a problem, visit the following page: Wastewater Department

5. What does the City of McPherson do about removing snow and ice from our streets?: The City of McPherson believes it is in the best interest of the residents for the City to assume basic responsibility for ice and snow control on city streets.
Review a full disclosure of priority listings, along with the City’s full Snow and Ice Control Policy: Winter Snow & Ice Removal

6. Who do I contact with a concern about a railroad track issue in McPherson?: The City of McPherson is not responsible for the maintenance or repair of railroad tracks. There are two railroad lines going through the city, Union Pacific Railroad and K & O Railroad, and all concerns and complaints should be directed to them.
You may also contact the Department of Public Works at 620-245-2545, and we will relay your concerns and complaints to the correct railroad company.

7. I have a residential street light concern - whom should I contact?: Inquiries should be directed to:
The Board of Public Utilities
401 West Kansas
McPherson, KS 67460
Phone: 620-245-2515

8. I have a traffic light concern - whom should I contact?

The Department of Public Works installs and maintains all traffic control devices in accordance with the federally approved Manual for Uniformed Traffic Control Devices (MUTCD).

To report in-operable or malfunctioning traffic lights, please contact the Department of Public Works at 620-245-2545.

If after normal office hours or the weekend, please contact the Law Enforcement Center at 620-245-1200.